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FAQ

Method of Payment:

We accept Visa, MasterCard, Discover, and American Express.

Payment for product(s) ordered is due prior to shipment.

Wholesale: 

If you are a retailer, distributor, or wholesaler please create a New Account on the home page.  Once the account is created, I will approve your wholesale account and you can view the wholesale site. Wholesale ordering can be completed online, by email, or by phone. For any questions please email me at: info@ebcouture.com 

Exchanges and Returns:

We want you to be 100% satisfied with your E&B Couture purchase.   If you would like to exchange your merchandise for a different product or store credit, we will accept any unused, unwashed, and undamaged products within 14 days of original purchase.  Please email info@ebcouture.com with the order number and reason for exchange to receive a Return Authorization form.  All exchanges must have a Return Authorization form attached. 

E&B Couture will not refund the Customer the original shipping charges.  Customer is solely responsible for shipping any returned or exchanged product. Customer agrees to use only reputable carriers capable of providing safe and effective shipment. 

Please email with any questions regarding exchanges or store credit.  We will respond to emails same day when received Monday- Friday.  Any emails sent on Saturday or Sunday will be answered within 24 hours.

What is your shipping policy?

Free Shipping on all domestic orders by USPS Priority Mail.  All orders are processed Monday through Friday and in the order they are received.  After the purchase is made please give 1-2 business days for processing and 4-5 business days for shipping.  

Please email info@ebcouture.com for special requests on shipping.

Do you ship internationally?

Yes, please email Info@ebcouture.com for rates.

My dog is between sizes. Do you make custom lengths?

Yes, we can make custom lengths for your dog.  Please email us with the name of the collar/leash and length size you need for your dog.  We will give you a time estimate on how long it will take to make this special order.

Privacy Policy

We respect your privacy 100%. The protection and proper use of your personal information is taken seriously. We take great precautions to safeguard any of your information in our possession.

Orders placed on E&B Couture are processed using encrypted software so that your personal information remains strictly private.

How durable are your collar and leashes?

We use heavy weight nylon webbing that is stronger than polypropylene and polyester webbing.  The webbing is very soft and strong.  The hardware we use is nickel-plated steel and has the ability to tolerate great tension.  The contoured plastic side release buckles are extremely strong and have an easy, one handed release design that avoids accidental release to keep your dogs safe and happy.

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